Privacy & Security

Crixco Privacy Policy — Your Data, Your Security

Learn exactly how Crixco collects, uses, and protects your personal information — all clearly explained in one place.

Last Updated: January 2026
SSL
256-bit Encryption
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Your Data Is Never Sold
24/7
Data Protection Oversight
GDPR
Adherence to International Standards

This Privacy Policy of Crixco (crixco.bet) applies to all services on the platform. By using our services, you agree to this policy. If you have any questions, Help Center to get in touch with us.

What Information We Collect

We collect various types of information when you create an account and use our services. This data is used to improve your experience and maintain a safe environment.

Data Type Example Necessary
Identity Information Name, date of birth, NID number Mandatory
Contact Information Email, mobile number, address Mandatory
Financial Information Payment methods, transaction history Mandatory
KYC Documents Passport, NID copy, photo For verification purposes
Technical Information IP address, device information, browser Automatic
Usage Data Betting history, login times, preferences Automatic
Cookie Information Session cookies, preference cookies Optional

We only collect information that is necessary to provide our services, maintain security, and meet legal obligations. We do not collect anything beyond what is needed.

How We Collect Your Data

Crixco collects your information in several ways. You'll always know upfront how each method works.

  • Directly Provided Information: Information you provide directly through registration forms, KYC verification, support chat, or email.
  • Automatic Collection: When you use our site or app, your device, IP address, browser type, and usage patterns are recorded automatically.
  • Payment Providers: Transaction details are shared with us when you make payments via Mobile Pay, Nagad, Rocket, or bank transfer.
  • KYC Verification Agencies: Verification data may be collected from approved third-party sources to confirm your identity.
  • Cookies & Tracking: We use cookies to improve your experience on the site. You can manage cookie preferences from your browser settings.

Crixco never collects your data without your consent. Information is only used in accordance with the terms you agreed to at registration.

Purpose of Data Use

Crixco uses your information for the purposes outlined below. We never use data beyond what is specified.

  • Account Management: For registration, login, KYC verification, and identity confirmation.
  • Service Delivery: For betting, payment processing, bonus distribution, and withdrawals.
  • Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
  • Support Services: To resolve your complaints or queries.
  • Product Development: For analytical purposes to improve site experience and features.
  • Contact: To send you important updates, transaction confirmations, and promotional offers (with your consent).

Crixco never sells your data. Your personal information is never shared with third-party advertisers.

Data Sharing & Disclosure Policy

A key aspect of Crixco's Privacy Policy is our data sharing policy. We only share information in the following limited circumstances:

  • Payment Providers: Necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions.
  • KYC Verification Agencies: Certain information may be shared with authorized agencies for identity verification purposes.
  • Legal Authority: We are legally obligated to share information when required by a court order or a lawful request from a government authority.
  • Licensing Authority: Information required by regulatory authorities for gaming license management.
  • Group Companies: With Crixco's parent company or affiliated entities, solely to improve service quality.

Outside of the above, your personal data is never shared with any third party. All third parties we work with are bound by data protection agreements.

Crixco does not transfer your data to any advertising network or data broker. Your privacy is our highest priority.

Cookie Policy

Crixco uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience on the site.

  • Essential Cookies: Required for login sessions, security tokens, and core site functionality. These cannot be disabled.
  • Functional Cookies: Remembers your preferences such as language, theme, and other settings.
  • Analytics Cookies: Collects analytics to understand how well the site is performing. This can be turned off.
  • Marketing Cookies: To show you relevant ads and offers. You can turn this off at any time.

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may affect certain site features.

Data Retention Period

How long Crixco retains your data depends on the type of information and applicable legal requirements.

  • Account Information: For the duration of your account and a minimum of 5 years after closure.
  • Transaction History: A minimum of 7 years as required by law.
  • KYC Documents: Up to 5 years after account closure.
  • Communication Records: Support tickets and chat history retained for up to 2 years.
  • Cookies & Log Data: Up to 12 months.

Certain data is legally required to be retained long-term under Anti-Money Laundering (AML) regulations. In such cases, we are unable to reduce the retention period.

Your Rights

Under Crixco's Privacy Policy, you have several important rights over your personal data. These rights are upheld in accordance with international privacy laws.

1
Right to Access
You can request to view the information we hold about you.
2
Right to Rectification
You can request corrections to any inaccurate or outdated information.
3
Right to Erasure
You can request deletion of your data where there is no legal obligation to retain it.
4
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
5
Right to Data Portability
You can request a copy of your data in a portable format.
6
Right to Withdraw Consent
You can withdraw your consent to marketing communications at any time.

To exercise these rights, support@crixco.betemail us at Help Centeror reach us at. We typically respond within 30 business days.

Children's Privacy Protection

Crixco is an 18+ platform. We do not knowingly collect personal data from minors.

If a parent or guardian discovers that their minor child has created an account on Crixco, please immediately support@crixco.betto contact us. We will promptly close the account and delete all associated data.

Age verification is mandatory at registration. No account is activated without proof of age during the KYC process. Crixco is committed to responsible gaming at every step.

Security Measures

Crixco uses the latest technology to keep your data secure. Our security framework is built to meet international standards.

  • SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
  • Database Encryption: All sensitive data stored on our systems is kept in encrypted form.
  • Two-Factor Authentication (2FA): OTP verification required to access your account.
  • Firewall & IDS: Advanced firewall systems to prevent unauthorized access.
  • Regular Security Audits: Regular third-party penetration testing.
  • 24/7 Monitoring: A dedicated security team actively monitors around the clock.

Your password is stored in encrypted form and cannot be viewed by any Crixco staff member. Crixco will never ask for your password by email or phone. Any such request is a phishing attempt.

Changes to the Privacy Policy

Crixco may update this Privacy Policy from time to time. For significant changes, you will be notified via email or an on-platform notice.

Continued use of our services after any changes take effect constitutes your acceptance of the updated policy. We recommend visiting this page regularly. The "Last Updated" date at the top of the page will tell you when the policy was last revised.

Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch. Our Data Protection team is always ready to help.

  • Email: support@crixco.bet
  • Support: Help Center Contact Us page
  • Response Time: Up to 30 business days

Why Your Data Is Safe with Crixco

We believe in actions, not just words. The features below reflect our commitment to protecting your privacy.

Military-Grade Encryption
Crixco uses 256-bit SSL encryption — the same technology trusted by the world's leading banks. Every transaction and piece of personal data you share is completely secure.
Your Data Is Never Sold
Crixco never sells your personal data to third parties. No information is passed to advertisers or data brokers — this is a policy we do not compromise on.
Full KYC Security
Your identity documents are used solely for verification purposes. KYC data is stored in an encrypted vault and is inaccessible to unauthorized parties.
24/7 Security Monitoring
Our security team monitors your account around the clock. If any suspicious activity is detected, we act immediately and notify you right away.
Your Data, Your Control
View, update, or request deletion of your data at any time from your account settings. Unsubscribing from marketing communications takes just one click.
GDPR Compliant
Crixco adheres to international GDPR privacy standards — meaning you receive the same level of privacy protection as European users.
Play Safe, Enjoy with Peace of Mind

Your data is fully protected at Crixco. Register now and join Bangladesh's most trusted betting platform.

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